Anne Smith :: Blog for Feb. 2010
HI EVERYBODY! THIS MONTH’S BLOG IS COURTESY OF MY TWIN SISTER, MARY. THIS IS AN ACTUAL LETTER SHE WROTE TO HER CREDIT CARD COMPANY LAST MONTH.
Dear Mr. Walsh:
Namaste!!! That is how you say, "Hello" in the Hindi language. You probably don't know that, but I am trying to remain current with the business model you have presented to me and thousands of other Advanta Bank Card customers.
Starting in November of 2009, about when your company filed for bankruptcy and jacked my interest rates up to 35%, I was going through a tough spell of unemployment and had fallen behind a month in payment. At first I was concerned, distraught, and greatly inconvenienced to find out that your customer service department had been "re-routed through India." I received phone calls at odd hours of the day from people whom I could not understand and who could not understand me. It was awful. After no less than 15 calls back and forth to India, I did receive a call from a representative actually located in Pennsylvania. Thankfully, I have now brought my account current. Then, it occurred to me: perhaps I should follow YOUR successful business model!
Therefore I will be re-routing my payments through India each month. Yes, that is right. I will be paying you in rupees! It is a little bit awkward, but I have calculated what I owe you based on the cost of what I could buy in India for less money. After all, isn't that what outsourcing is all about? This very business model that Advanta uses so effectively reduces my debt while reflecting current industry trends by capitalizing on cheap labor overseas. I recently discovered that my SunTrust banking institution has its customer service department located in Juarez, Mexico, which, they assure me is "just south of El Paso." A bit complicated....my bank is in Mexico, I live in Florida, and I am re-routing my payment to you through India. I know this is hard for you to follow, Mr. Walsh. Embrace the change, I did! I speak Spanish fluently, and will be working to further my grasp of the Hindi language.
There is a currency exchange office in Salt Lake City on 3165 East Millrock Drive, Suite 200. I trust that you, or someone from your office may run down there on his or her lunch break to convert my payment to American Currency if needed. Please don't hesitate to call if you have any further questions. You have my number. Eastern Standard Time, Monday through Friday, 8am to 8pm and Saturday 8 to 5pm.
Committed to serving you,
Mary E. Smith, Account ending in XXXX
Copy: Ms. Alex Sink, State of Florida CFO
Mr. Jeffrey Zients, United States CFO
WAY TO GO, GIRL A!!!
Until Next time…..xoxoAnnie